Our Policies

REFUND/CANCELLATION POLICY:

A valid credit or debit card is required to reserve and pay for you party. There is a $100 deposit required on all reservations. There will be a $50 cancellation fee for all parties and events that are cancelled after a deposit has been made. There will be no refunds for cancellations within 14 days of the event. The Game Patrol will make every effort possible to reschedule your event for no fee, should a reschedule be necessary and at least 7 days notice is given.  Should you need to reschedule within 7 days of your event, we may charge a $25 rescheduling fee.

 

FORMS OF PAYMENT:

All major credit cards are excepted. We will accept check or cash if you make arrangements with us ahead of time by calling and letting us know this is what you wish to do.

 

PRIVACY POLICY:

The Game Patrol is absolutely committed to protecting your privacy. Any information we gather is not sold, traded, or rented to anyone else, it is for the sole purpose of The Game Patrol to create your booking.

 

LOCATION/CUSTOMER SITE:

We require a relatively flat and safe area to park The Game Patrol. We prefer to be able to pull up to the passenger’s side curb whenever possible. The Game Patrol and Truck in combination will require approximately 55 feet of space to park. We may have to block your driveway if there is not sufficient room without doing so.  If you cannot provide a large, flat, and safe enough spot for us to park, we recommend you contact your local church, neighborhood recreation center, park, etc. and procure permission to have the event there.
If we feel that the site is inadequate or not safe, we will request an alternate location be provided, unfortunately due to scheduling we cannot provide extra time if this is required. We reserve the right to reschedule, with a $50 fee, any event we feel would be unsafe if an alternate location cannot be procured. We will park on driveways only if we can do so safely, we will not be held responsible for any damage caused by a customer’s request to park somewhere other than on the street.

 

RESPONSIBLE ADULT/ SUPERVISION:

The Game Patrol, requires there to be a parent or responsible adult present at the premises at all times while The Game Patrol is operating.

 

SEVERE/INCLEMENT WEATHER:

While we are designed to handle many type of weather conditions. There may be some occasions where the weather does not cooperate with your schedule and it is not safe to operate The Game Patrol. In the event of severe weather (Very high winds, lightning, flooding, extreme heavy rains, snow, ice, tornado, hurricane or any other severe weather phenomena) we reserve the right to reschedule your event to guarantee the safety of your guests, our staff and equipment. If there is a predicted weather event (snow storm, hurricane, etc.) you are aware of in advance please contact us ASAP to begin the rescheduling process.

 

ALCHOHOL/DRUGS:

DRUGS OF ANY SORT WILL NOT BE TOLERATED IN OR AROUND THE GAME PATROL. If we observe any illegal drug use or legal drugs used in an illegal manner we will terminate the party/event immediately and contact the local law enforcement. There will be no refund if this happens.
Alcohol is not prohibited, but we reserve the right to terminate or cancel the event if the consumption of alcohol creates any type of disturbance. Alcohol will not be allowed on premises if the event host prohibits it.

 

SMOKING/VAPING:

Smoking/vaping is not allowed in or around The Game Patrol. Please keep any smoking/vaping away from the game trailer.

 

TRAVEL/FUEL SURCHARGE:

There is no additional surcharge for any event that is within 30 miles of our base camp located in Hanover, Virginia 23116. However there will be a fuel surcharge for anything over 30 miles from 6995 Cold Harbor Road, Mechanicsville, VA 23111. Please see our booking page for more details.

 

DAMAGE/INJURY:

The Game Patrol or any of its employees will not be responsible for any damage to property resulting for a customers request to put the game trailer in a specific location. Above ground as well as below ground property and equipment are included. We reserve the right to charge the customers credit card for any damages to the trailer or equipment resulting from careless or willful damage from the customer or their guests. The Game Patrol will not assume responsibility for any injuries sustained on the customer’s property or their designated location. All liability for damages and injuries is the sole responsibility of the customer and/or host.

 

PICTURES:

The Game Marshals will take pictures of the event and post them to facebook, or some other form of social media. You will be able to view and download those pictures to your computer. If you do not want us to take picture and post them to our social media pages, please let us know ahead of time. This is a value added service we provide as a little something extra for our customers. We will not identify anyone in our photographs, by name.

 

TIPPING:

Our Game Marshals are there to make your party or event the talk of all participants. They will keep the party rolling with good humor, inspiration, education and entertainment. Tipping for good service is appreciated but is never required.

BY SUBMITTING PAYMENT YOU AGREE TO THESE TERMS.